Emergencies & Maintenance

 

Emergencies & Maintenance – Managed Property Only

 

All maintenance reports are logged by & attended to as soon as possible. You can do this by;

 

·         During office hours 9-5pm Monday to Fridaty. Office landline 01159539217 / email / text / phone call to mobile 07723 317195.

·         Email (JavaScript must be enabled to view this email address)

·         For emergencies only - call the mobile at the weekend or text.  07723 317195.  The phone will probably not be answered as we are not working just on cover.

·         Always leave a message we do not return missed calls it is not practical.

·         If you smell gas, call out The National Grid immediately.  They will handle any required cutting off to allow us time to get an engineer out to you. There is no charge for this by The National Grid.

·         Homematch visit every six months to assess any maintenance required on the house, at a conveniently arranged appointment. The landlord will then be advised and we take our direction from them as we do requests for upgrades to the property.

ANY CALL OUT WHICH IS DAMAGE OR RESPONSIBILITY OF THE TENANT WILL BE RECHARGED - IF YOU ARE UNSURE CONTACT THE OFFICE

 

Plumbers:      Wilsons Blue Flame Nottingham Phone: 07462 378300

Electricians:   Steve Johnson  07866744181

Locksmith:     A1 Locksmiths Ltd Nottingham  Phone:0115 970 3427

Roof:            Carlton Roofing – Sean 07737404035

 

ALL WORKS MUST BE AUTHORISED - TRADES WILL ATTEND IN EMERGENCIES ONLY

 

Smell Gas? To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).

 

What is classed as an emergency?

 

A situation which poses an immediate risk to health, life, property or environment. Emergencies require urgent intervention to prevent a worsening of the situation.

 

i.e. A hazdardous situation; gas, water leak, fire etc or major damage to the house.

 

·         If any of these need the emergency services it is your responsibility to call them.

·         If a water leak turn off the water at the stop cock. We wil send out a plumber during working hours. Do not call a 24/7 plumber we will not refund you without prior agreement.

·         If the emergency is as a result of any action(s) taken by the tenant that caused the problem, any resulting costs are the responsibility of the tenant. This includes damage to the property. If you cause the damage you have to pay for it.

·         In the case of your causing damage to the property you still need to inform Homematch as soon as possible by a method above and if you do not report it and it causes more damage due to extra repair work required you will be held responsible.

·         Any work has to be authorised by Homematch in any circumstances unless it is the emergency services.

·         The landlord has the right to have one of his qualified agents to do the work to ensure a suitable standard.

 

Emergencies & Maintenance – Tenant Find Only

 

Contact your landlord – see Landlord contact form.